TINGKAT KEPUASAN MASYARAKAT TERHADAP PENDAFTARAN ONLINE BPJS KESEHATAN PADA APLIKASI MOBILE JKN

Andi Saryoko Saryoko, Hendri Hendri Hendri, Sulaeman Hadi Sukmana

Abstract


Now, the member of “BPJS Kesehatan” are able to register by visiting the nearest BPJS office, the other way, registration can be done by online on a computer, an internet-connected laptop on the https: / page /daftar.bpjs
kesehatan.go.id/ or the third way is to register online on the JKN mobile application with a smartphone or mobile. This research aim to analyze the level of community satisfaction with BPJS Health online registration on the JKN
mobile application using SERVQUAL method. In registering BPJS Health members online, the application provider must concern to service quality (SERVQUAL). In the context of measuring service quality variables, Parasuraman, Zeithaml and Berry (1998) identified five dimensions of service quality measures including: Reliability, responsiveness, Assurance, Direct evidence (Tangibles), and Empathy (Empathy). ) This study aims to examine the level of satisfaction of BPJS Health members towards online registration services at BPJS Health, especially for the Jakarta area by applying the SERVQUAL method, and to determine the factors that should be prioritized on online registration with the JKN mobile application in order to meet community expectations. From this research, it is hoped that it could be published in one of the national journals and discussed in a seminar.


Keywords


Online registration, BPJS health, mobile JKN

Full Text:

PDF

References


Bakhtiar, Arfan. Aries Susanty, Fildariani Massay.(2010). Analisis Kualitas Pelayanan Yang Berpengaruh Terhadap Kepuasan Pelanggan Menggunakan Metode SERVQUAL dan Model Kano (Studi Kasus: PT. PLN UPJ Semarang Selatan). Jurnal J@TI UNDIP, Vol V, No.2.

Harijono, Hilda, dan Bobby Oedy P. Soepangkat. (2011). Upaya Peningkatan Kualitas Layanan Farmasi RSK. ST Vincentius A Paulo Surabaya Dengan Menggunakan Metode Servqual dan QFD. Prosiding Seminar Nasional Manajemen Teknologi XIV. Program Studi MMT-ITS, Surabaya.

Kusumawardani, Dian Prakasiwi, Poerwanto, dan Iswono, Sugeng.(2013). Customers Satisfaction Analisys On Quality Service Of Sritanjung Economy AC Class PT. Kereta Api Indonesia (Persero). Artikel Ilmiah Hasil Penelitian Mahasiswa 2013, I (1). Universitas Jember, Jember.

L. Jean harrison-Walker.(2000). Service quality in the Hair Industry Salon, Journal of Business Diciplines, Vol.1, Indiana University Southeast.

Parasuraman, et al. (1998). Service quality: A mulitiple item scale for measuring consumer perception of service quality, …..

Saryoko, Andi. (2014) “The Reform Model and New Challenges For Global Information Society Preface“. International Seminar of Information Tecnology ( ISIT ), Jakarta.

Saryoko, Andi.(2019). Tingkat Kepuasan Masyarakat Terhadap Pembelian Tiket Kereta Api Secara Online, Journal Industrial Servicess, Vol 3 No.1b. hal 162-167.

Soedjono, Monika. (2012). Analisis Dan Usulan Perbaikan Kualitas Layanan Menggunakan Integrasi Metode Servqual, Model Kano, Dan CFD di Warung Ipang Cabang Mayjend Sungkono Surabaya. Jurnal Ilmiah Mahasiswa Universitas Surabaya Vol 1 No.1.

Sujalwo et.al (2008). Servqual Sebagai Salah Satu Alat Ukur Kualitas Pelayanan Masjid Al-Amin Metuk Kidul Klaten, Jurnal Teknik Industri, Vol .11, No. 1, hh.32 – 44.

Sujatmiko, et.al., (2013). Upaya Peningkatan Pelayanan Terhadap Kepuasan Mahasiswa Berdasarkan Hasil Analisi Metode SERVQUAL dan Regresi Linier Berganda, JEMIS Vol. 1 No. 1.

Thomas P Van Dyke dan Leon A. (1999). Kappleman, Department of Management College of Business and Economics University of Nevada, Las Vegas, Cautions on the ASSESS the Quality of Information Systems Services., Journal of Decisions Sciences, Vol. 30 No.3.

Zeithaml, Valarie A., Leonard L. Berry, and A. Parasuraman. (1985). Problem and Strategis in Services in Strategis in Services Marketing. Journal of Marketing, April. pp.35-48.

Feryanto Hadi (Penulis), Andy Pribadi (Editor).(2019). Pengguna Mobile JKN di Jaksel Sebanyak 106.237 Peserta, tersedia di : http://wartakota.tribunnews.com/2019/03/13/

Dian Armalia. (2017). Iuran atau Tarif BPJS Kesehatan Terbaru 2018, tersedia di : https://www.panduanbpjs.com/tarif-bpjs-kesehatan-terbaru/




DOI: https://doi.org/10.35904/pstmat.v4i1.14

Refbacks

  • There are currently no refbacks.